Lessilie Shields is an experienced customer service professional with more than 30 years of experience in telecommunications, customer relations, technical operations, and supervisory leadership.
She retired from Verizon Communications in 2019 after 30 years of dedicated service. During her tenure, she developed extensive expertise in customer service and worked as a Central Office Technician, where she demonstrated strong technical knowledge, problem-solving abilities, and a commitment to operational excellence.
Lessilie is a proud graduate of Strayer University, where she earned her Bachelor's Degree in Business Administration with a concentrationin Human Resources in March 2010. Her educational background reflects her commitment to professional development, lifelong learning, and excellence.
Following her retirement from Verizon, she continued her professional career as a Supervisor at the UPS Customer Counter in Burtonsville, Maryland, serving from 2018 through 2022. In October 2025, she joined Opulentia as a Client Concierge, where she applies her extensive customer service background, interpersonal skills, and professional experience to support clients and contribute to the organization's overall success.
A lifelong learner, Lessilie is currently pursuing a certificate through the Baltimore Schoolof the Bible in Baltimore, Maryland, reflecting her continued commitment to personal development and education.
Throughout her career, Lessilie has demonstrated dedication, adaptability, leadership, and a genuine passion for helping others. She takes pride in building positive relationships, providing exceptional service, and creating meaningful experiences for the individuals and organizations she serves.
Lessilie enjoys traveling whenever the opportunity arises, embracing opportunities to explore new destinations, experience different cultures, and create lasting memories. Cruising is especially close to her heart and ranks high on her list of favorite ways to travel. Whether sailing to beautiful destinations or enjoying the experience aboard the ship, she loves the adventure that comes with every journey.